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Last updated: September 2026

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Leander Jayne Aesthetics is committed to protecting your privacy and keeping your personal information safe. This Privacy Notice explains how I collect, use, store and protect your personal information when you visit my website, contact me, book an appointment or receive treatment.

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For the purposes of UK data protection law, Leander Jayne Aesthetics is the data controller for the personal information I collect and use in connection with my clinic and the aesthetic treatments I provide.

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If you have any questions about how your information is handled, please contact:

Leander Jayne Aesthetics

Email: info@leanderjayneaesthetics.co.uk

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1. What information do I collect?

Depending on how you interact with Leander Jayne Aesthetics, I may collect and process:

- Your name

- Email address

- Telephone/mobile number

- Date of birth or age where relevant to your treatment

- Appointment and booking information

- Treatment history

- Medical history and relevant health information

- Allergies, medications and other information relevant to treatment suitability

- Treatment consent and consultation records

- Before-and-after photographs where you have provided appropriate consent

- Payment and transaction information

- Correspondence between you and the clinic

- Information you provide when completing forms or contacting me

- Website usage information, including information collected through cookies and similar technologies

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I only collect information that is relevant and necessary for providing safe and appropriate treatment and managing my business.

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2. Health and medical information

As an aesthetics clinic, I need to collect certain health information to assess your suitability for treatment, provide safe care and maintain appropriate clinical records.

Health information is considered special category personal data under UK data protection law and is handled with additional care and appropriate safeguards.

This may include information about:

- Medical conditions

- Medication

- Allergies

- Previous treatments

- Previous adverse reactions

- Pregnancy or breastfeeding where relevant

- Other information that may affect treatment suitability

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You may choose not to provide information requested during a consultation. However, if the information is necessary to assess whether a treatment is appropriate or safe, I may be unable to provide the treatment without it.

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3. How I use your information

I may use your personal information to:

- Assess your suitability for treatment

- Provide consultations and aesthetic treatments

- Maintain accurate clinical records

- Obtain appropriate treatment consent

- Provide treatment and aftercare

- Arrange and manage appointments

- Contact you regarding your appointments or treatment

- Respond to enquiries

- Process payments and refunds

- Manage memberships or treatment plans where applicable

- Deal with queries, complaints or concerns

- Meet professional, legal and regulatory obligations

- Maintain appropriate insurance and business records

- Improve my services and patient experience

- Send marketing communications where you have provided the appropriate consent or where otherwise permitted by law

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Your clinical information is not used for marketing purposes.

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4. Where your information is stored

I use trusted third-party systems to help me operate Leander Jayne Aesthetics.

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Glowday / GlowdayPRO

I use Glowday and GlowdayPRO for appointment bookings, patient management and electronic clinical records.

Your patient information, including consultation information, treatment records and consent information, may therefore be stored securely within GlowdayPRO.

Glowday's current terms confirm that clinics are responsible as the data controller for patient data processed through GlowdayPRO, while GlowTech Software Limited acts as the data processor providing the platform.

Glowday also operates its own privacy and cookie policies, which explain how it processes information through its platform.

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Stripe

Payments may be processed through Stripe, including payments made through booking links or online payment facilities.

Payment card details are processed by Stripe rather than being sto

 

6. Marketing communications

If you choose to receive marketing communications from Leander Jayne Aesthetics, I may contact you by email, text message or other appropriate communication methods about:

- Clinic news and updates

- Treatment information

- Offers and promotions

- Appointment availability

- Membership information

- Other information that I believe may be relevant to your relationship with the clinic

 

You can unsubscribe from marketing communications at any time.

You will continue to receive essential communications relating to appointments, treatment, payments or other services you have requested where necessary.

 

7. How long is your information kept?

I retain personal information only for as long as it is reasonably necessary for the purposes for which it was collected, including to meet clinical, legal, professional, insurance and accounting requirements.

Clinical records may need to be retained for a longer period than ordinary correspondence or marketing information.

When information is no longer required, it will be securely deleted or otherwise disposed of where appropriate.

Where information is held by a third-party service provider, such as Glowday or Stripe, it may also be subject to that provider's own retention policies.

 

8. How I protect your information

I take reasonable and appropriate measures to protect your personal information against:

- Unauthorised access

- Loss

- Misuse

- Accidental disclosure

- Alteration or destruction

 

Electronic information is stored using password-protected systems and appropriate security measures.

I only provide access to personal information where there is a legitimate reason for doing so.

 

9. Who may receive your information?

Your information may be shared with trusted third parties where this is necessary to provide my services or operate my business.

These may include:

- Glowday / GlowdayPRO

- Stripe

- Website and technology providers

- Professional advisers, such as accountants or insurers, where necessary

- Healthcare professionals where appropriate and with your consent, or where legally required

- Relevant authorities or organisations where I am legally required to provide information

 

I do not sell your personal information.

 

10. Before and after photographs

Photographs may be taken as part of your clinical records where appropriate.

Before-and-after photographs will only be used for marketing, social media, website content or other promotional purposes where you have provided specific consent.

You can choose not to consent to marketing use of photographs without this affecting your treatment.

 

11. Your rights

Under UK data protection law, you may have rights including:

- The right to be informed about how your personal information is used

- The right to request access to the personal information I hold about you

- The right to request correction of inaccurate information

- The right to request deletion of information in certain circumstances

- The right to request restriction of processing in certain circumstances

- The right to object to certain processing

- The right to withdraw consent where processing is based on consent

 

Some of these rights are subject to legal or clinical exceptions. For example, I may need to retain certain clinical records even if you request their deletion.

If you wish to exercise your rights, please contact:

info@leanderjayneaesthetics.co.uk

I may need to verify your identity before responding to a request involving personal information.

 

12. Complaints

If you have any concerns about how your personal information has been handled, please contact me first at:

info@leanderjayneaesthetics.co.uk

I will aim to resolve your concern as promptly as possible.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

The ICO can be contacted through its website at:

ico.org.uk

 

13. Changes to this Privacy Notice

I may update this Privacy Notice from time to time to reflect changes to my business, the services I use or applicable data protection requirements.

The most recent version will always be published on this website.

Last updated: September 2026

 

Leander Jayne Aesthetics

Email: info@leanderjayneaesthetics.co.ukred directly by Leander Jayne Aesthetics.

Stripe's own privacy information applies to information processed by Stripe.

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5. Website and cookies

My website is hosted using Wix.

Like most websites, my website may use cookies and similar technologies. Some cookies are necessary for the website to function, while others may be used for purposes such as website functionality, analytics or other third-party services.

The cookies and technologies used can vary depending on the features and third-party services connected to the website.

Where required, non-essential cookies will only be used in accordance with your cookie preferences.

You can manage your cookie preferences through the cookie controls available on the website and through your browser settings.

Wix provides its own privacy and cookie management tools, including a cookie consent banner and website cookie scanning functionality.

When you follow a link to a third-party website or booking platform, such as Glowday, that organisation's own privacy and cookie policies will also apply.